The Business of Retail
Canadian discussions - a global retail perspective. As the world entered lockdown in March 2020, a small, diverse group of Canadian thought leaders gathered virtually to speculate, collaborate and share their insights on the waves of disruption facing retailers. "The Business of Retail” podcast emerged as an unflinching strategic alternative to the conventional discourse. Listen or watch as root causes are revealed and new paths forward for the wider retail ecosystem are explored.
The Business of Retail
Hard Truths in a Retail Staffing Crisis
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Christine Cowan, David Ian Gray, George Minakakis, Gary Newbury, Craig Patterson
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Episode 29
Some fire showed in this 24 min episode. All agree that the retail front of house staffing model for stores is broken. There are quick patches for Holiday 2021, but the underlying issues are not going away. The question is whether the industry can disrupt itself to find the answer. The ongoing campaign against a higher minimum wage suggests it won't. We speculate on a slow demise of stores, to the detriment of consumers and brands, if staff are not invested beyond 'minimum'.